LAN Summit Platform FAQs

LAN Summit Platform FAQs

This Fall, the 2020 LAN Summit will be hosted through a customized online platform. Below are frequently asked questions on how attendees will participate in the LAN Virtual Summit. 


Q: How can I join the LAN Summit?

A: Attendees can join the event in one of two ways. First, all registered attendees will receive a link through their welcome e-mail to access the event. Not registered yet? Register today at! Second, the event will be linked on the LAN Summit website. We will also post this link on our social media channels and on the HCP-LAN website.

Q: What will I see when I join the event?

A: When attendees join the event, a continuous slideshow will be playing (in both the general session room and breakouts.) This slideshow will welcome attendees to the event, letting them know what time the event/session will start, what’s coming up, and how to further engage with the LAN. We encourage attendees to join 10-15 minutes before the event starts to familiarize themselves with the platform.

Q: How can I participate during the event?

A: Attendees will be able to watch the event, download relevant content, submit questions, respond to surveys, and monitor the Twitter feed, all from the virtual platform.


Q: The URL in the confirmation e-mail does not work.

A: Your e-mail application may have split the URL between two lines of text. You may need to cut and paste the full URL into the address field of your web browser. Also, please check that the URL is not missing any characters. The correct URL link for this event is:

Q: Why am I being prompted to register again?

A: If you are already registered, you do not need to register again. On the login page, please enter your name, e-mail, and relevant information that you used when you registered.

Q: Why do I keep receiving an error message stating that the form is missing information, or I am entering an invalid e-mail address?

A: When the login page refreshes with an error message, check that all required login fields have been filled out and resubmit the form.

Q: Can I access the event from a different computer than the one I registered from?

A: If you have registered for the event, you can access it from any computer by entering correct information into the login page.

Q: Why doesn’t anything load after I hit submit on the login page?

A: If you have an active pop-up blocking software installed, it may be blocking the event window from opening. You may need to temporarily disable this pop-up blocking software in order to participate in the event.

Q: Why does it say that the event is not available?

A: You may see this message due to one of the following reasons:

  • The event has not yet been broadcasted. Verify the time and date of the live event.
  • The event may have only been available for live access.
  • The event has concluded but the on-demand version is not yet available. Please check back 24 hours after the conclusion of the event to access the on-demand version.
  • The event may no longer be available.

Q: Why is the event video feed lagging or choppy?

A: Network congestion can occur at any time due to the following problems:

  • You do not have a strong internet connection, or this Wi-Fi network is congested.
  • You are trying to access an event during peak Internet traffic hours.
  • You are connecting to the Internet from a mobile device.

To alleviate network congestion, you may want to consider the following:

  • Upgrading to a faster connection.
  • Minimizing the amount of applications you are running while accessing the event.
  • Trying to access the event during an off-peak Internet traffic period.

To alleviate these problems, consider reducing the amount of applications you have running. If you are accessing an on-demand event, try accessing the presentation at a later time when network congestion may have lessened.

Q: Why is the audio so quiet?

A: Please make sure you have an up-to-date, modern Internet browser, your speakers are connected, and the volume is turned on by testing it on an alternate website (like YouTube.)

Verify that your speakers are plugged into the power outlet, turned on, and are connected to the audio port of your computer. Your speakers and/or headphones must be plugged into the sound card, not into the sound out jack of the CD-ROM drive. If you still cannot hear any audio, check your system volume settings and the volume on the event window. If your system is properly set up, then try adjusting the system volume settings by:

  1. Clicking Start > Settings > Control Panel
  2. Double-click on the Multimedia icon.
  3. On the Audio tab, turn up the volume to your desired level.

Q: I am experiencing technical issues that are not listed above. What should I do?

A: Please email and someone will respond to you shortly.